Implementing an Innovative Human Service Integration in Practice - case Municipal Kuopio FINLAND

Implementing a Municipal SDI with Service Oriented Architecture

The highly dynamic and complex nature of today’s metropolitans requires that any “service provision” of their municipality be fast, economical, and of high quality. This goal could only be reached through cooperating or interoperating applications. Spatial Data Infrastructures (SDI) are indispensable from this respect. Enabling Application-to-Application (A2A) integration, Services Oriented Arc...

Planning an innovative new service

Through their planning processes, Bedfordshire CCG (BCCG) recognised the need to both change the services they commission and the way they commission services. They decided to take a whole systems approach to redesigning their Musculoskeletal care (MSK) service, which at the time represented the fourth highest area of spend but delivered a fragmented, variable and inequitable service for patients.

Implementing human factors in clinical practice

OBJECTIVES To understand whether aviation-derived human factors training is acceptable and useful to healthcare professionals. To understand whether and how healthcare professionals have been able to implement human factors approaches to patient safety in their own area of clinical practice. METHODS Qualitative, longitudinal study using semi-structured interviews and focus groups, of a multip...

Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study

BACKGROUND Based on practices in commercial organizations and public services, healthcare organizations are using service charters to inform patients about the quality of service they can expect and to increase patient-centeredness. In the Netherlands, an integrated regional stroke service involving five organizations has developed and implemented a single service charter. The purpose of this s...

General practice in Finland.